The arrangement provides multi-vendor maintenance and qualification service for a variety of lab equipment from pipettes and pH meters, serviced by VWR, to multi-component analytical instrumentation, such as Liquid Chromatography/tandem Mass Spectrometry (LC/MS/MS), serviced by OneSource. This approach is designed to allow customers to access the expertise of both companies under a consolidated service contract.
“Our goal is to reduce customers’ service and maintenance costs while increasing scientific productivity. We continue to make investments to further this goal and to help our customers achieve their pressing scientific, operational and financial objectives,” said Dusty Tenney, president of Analytical Sciences & Laboratory Services, PerkinElmer. “Through this agreement with VWR, we have created a service solution that addresses a wide range of laboratory equipment for optimum cost-savings, service model simplification and lab productivity.”
Matt Malenfant, VWR senior vice president and president, North American Lab Business, said, "The combined service solution that VWR and PerkinElmer now offer represents a tremendous advantage for our customers. They can now receive high quality service from service engineers experienced in their respective areas through one contract and can benefit from the associated efficiency and cost savings.”
In August of last year, the two companies entered an agreement under which PerkinElmer spectroscopy and chromatography consumables and minor accessories would be made available through VWR.