Perceptive Informatics, an eClinical subsidiary of PAREXEL, has opened a customer care office in Shanghai to serve researchers in China and Taiwan who are using Perceptive’s technology solutions. Customer care office staff will be responsible for supporting clinical studies using ClinPhone RTSM (randomization and trial supply management) and Datalabs EDC software and services, and will be the first point of contact for clinical site staff, CRAs and sponsors who have an IVR/IWR system questions on a live study.
“China has a thriving pharmaceutical and biotechnology industry and is a priority market for many pharmaceutical and biotechnology sponsors,” said George Hunnewell, corporate vice president, Operations, Perceptive Informatics. “Through our experience in running hundreds of global clinical trials, we have identified that a robust, native-language help desk is critical to ensuring the smooth and successful implementation of clinical trial technology. This valuable service enables us to meet the evolving needs of our new and existing customers in the rapidly expanding Asian markets.”