Quintiles opened its new Global Information Technology Service Operations Center in Bangalore, India. The service center provides monitoring, control and triage of system events across the company’s technology platform.

“We are delighted to bring our state-of-the-art global technology operations center online, a first in our industry,” said Richard Thomas, chief information officer, Quintiles. “The center proactively identifies and resolves issues before business operations are ever impacted, anytime, anywhere.”

Naz Haji, senior vice president, Quintiles IT, commented, “Our ability to manage and monitor the comprehensive array of IT systems in the Quintiles cloud – whether they are internal, provided by our customers, or through partners – allows us to support our customers at the critical foundational level mitigating operational risk in the New Health landscape. By keeping the data flowing and systems running without interruption, the Service Operations Center is the invisible guardian behind the work that Quintiles undertakes around the world.”

The company has ISO 20000 service management certification for the Service Operations Center and ISO 27001 security certification for its core data centers.