Marken has launched a new European Communication Center of Excellence based in Edinburgh designed to promote the overall supply chain experience by providing consistent communication, monitoring and management to thousands of investigator sites daily. Immediately accessible by a single, toll-free contact number, the multi-lingual team understands study protocol requirements, and offers a direct point of contact in fourteen local languages for proactive shipment management, contingency intervention and query support.

The Communication Center oversees all milestones of biological sample shipments from booking to final delivery through Marken’s online management system and if applicable through GPS technology. Customer support and constant communication by customer service teams provide investigator sites and clients with a service to receive direct booking assistance and real-time query resolution.

Leanne Boytler, UK Regional Director for Marken, said, “Marken is proud to be a global supply chain provider who not only understands but actively anticipates the needs of our clients. The European Center of Excellence is another example of the investments we are making to improve the clinical trial process for our clients and their patients. We look forward to continuing to offer the most effective and innovative solutions to help our clients drive performance and growth.”