Stevanato Group, a producer of glass primary packaging and capabilities for drug delivery systems, has launched an updated global after-sales service offering for pharmaceutical customers. Effective January of this year, companies purchasing Stevanato Group glass converting, visual inspection, assembly and packaging equipment will have a dedicated structure and a single point of contact. This service aims to deliver a more customized experience for optimal machine maintenance, performance and utilization. The after-sales department will rely on a network of 60 professionals across the Americas, Europe and Asia-Pacific.
 
For customers in North America, Stevanato Group has signed an agreement with Packaging Efficiency Solutions, PES, in Denville, NJ. PES will provide troubleshooting and technical support for Stevanato Group projects. The company also will share a space at its facility for Stevanato Group equipment demonstrations and training sessions.
 
Stevanato after-sales approach also aims to address the full life cycle of its range of equipment. It covers all post-sales service initiatives, including maintenance, line improvement, training, spare parts & logistics and line conversion, and has a focus on digitalization. In addition to the ability to retrofit existing machines with artificial intelligence or other “smart learning” features, the company has further expanded its abilities to perform virtual FATs and remote, mixed reality-based technical assistance.