For life science research and clinical labs working with temperature-sensitive samples, Thermo Fisher Scientific offers a new service that collects and monitors key performance data of the connected TSX Series ULT Freezers to drive optimal sample and product protection. A dedicated team of technical experts keeps “digital eyes” on wifi-connected Thermo Scientific TSX Series Ultra-Low Temperature (ULT) Freezers.

The Thermo Scientific Smart Connected Services feature monitors 37 types of alarms and 26 operating parameters for the customer to provide a holistic status overview of connected TSX Series ULT Freezers. This includes ambient and cabinet temperature, power failure, battery status, door ajar, connectivity signal, filter efficacy, and other parameters, events and alarms. This comprehensive remote monitoring capability for the TSX Series ULT Freezers enables proactive outreach on maintenance and service needs.

Thermo Fisher’s technical experts will analyze the collected data to identify out-of-specification operation and provide labs with both necessary reactive warnings and long-term proactive maintenance recommendations. Timely response to operational issues could mitigate the risk of system failures, thereby minimizing downtime and costs associated with unplanned maintenance, and could reduce the danger of loss of valuable product and samples.

The Smart Connected Services feature is a standard entitlement on the new Unity Lab Services Total Care Warranty and service plan portfolio when applied to TSX Series ULT Freezers. Additional benefits of these plans include priority technical support with Digital Remote Support tools, priority on-site support, annual preventive maintenance.